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Help Centre
Welcome to the ZAUQ FRAMES Help Centre.
We want your experience with us to be simple, transparent, and enjoyable. Below you’ll find answers to the most common questions about our frames, ordering, payments, delivery, returns, and customer support.
ZAUQ FRAMES offers carefully curated wall frames and art designed for modern Pakistani homes and spaces.
Our collections may include:
Our aim is to create pieces that bring character, culture, and elegance to your walls.
Most ZAUQ FRAMES products are supplied ready for easy wall installation.
Hanging specifications may vary depending on the frame size and design. Please check the individual product description for details.
For larger frames, we recommend using secure wall hooks or professional installation.
Available sizes are displayed on each product page.
Please carefully check the measurements before placing your order.
Frame sizes are generally mentioned in inches and refer to the overall product dimensions unless otherwise stated.
Custom sizes may be available for selected products.
For custom orders, contact ZAUQ FRAMES with:
Our team will confirm pricing and availability.
Selected designs may be available in different frame finishes.
Options can include:
Availability depends on the product.
We make every effort to display our artwork and frame colours accurately.
However, slight colour variations can occur because of:
Minor colour variation is not considered a defect.
Yes. ZAUQ FRAMES delivers to serviceable locations across Pakistan.
Delivery may be available to cities including:
Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Gujranwala, Sialkot and many other locations.
Remote areas may require additional delivery time.
Standard orders generally arrive within approximately:
3–7 working days after order confirmation.
Remote areas may take approximately:
5–9 working days.
Custom or made-to-order frames may require:
7–12 working days.
Delivery times are estimates and may vary during holidays, sales campaigns, severe weather or courier disruptions.
Cash on Delivery may be available for eligible orders across Pakistan.
Some customised, bulk or high-value orders may require partial or full advance payment.
Available payment options will be shown during checkout.
Depending on availability, these may include:
Once your order is successfully placed, you will receive confirmation using the contact information provided at checkout.
ZAUQ FRAMES may also contact customers to verify Cash on Delivery orders before dispatch.
Please contact us as quickly as possible.
We can normally make changes only if the order has not yet entered:
Once production has started, changes may not be possible.
Standard orders may be cancelled before processing or dispatch.
Customised or made-to-order frames cannot normally be cancelled once production has started.
Because frames are fragile products, we recommend recording a continuous video while opening your parcel.
If your product arrives damaged, contact us within 24 hours of delivery and provide:
Our team will review your claim and provide an appropriate solution.
Yes.
ZAUQ FRAMES can assist with orders for:
Contact us for bulk pricing and availability.
For order assistance, product questions or custom requests:
Email: zauqframes@gmail.com
WhatsApp: 0310-6020052
Customer Support: Monday – Saturday
Still need help? Email at zauqframes@gmail.com
