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Zauq Frames
At ZAUQ FRAMES, every product is prepared and packed with care.
If something is not right with your order, our team will do its best to resolve the issue fairly and efficiently.
If your frame arrives:
contact us within:
Please send:
Claims submitted without sufficient evidence may be difficult to verify.
If you receive a product different from what you ordered, contact us immediately.
Please keep the item:
After verification, ZAUQ FRAMES will arrange an appropriate replacement.
If ZAUQ FRAMES sends a size, colour or variant different from the one mentioned in your confirmed order, we will arrange an appropriate resolution after verification.
Eligible non-customised products may be considered for return within:
To qualify, the product must:
ZAUQ FRAMES must approve the return before the product is sent back.
If you simply change your mind after receiving a standard product, a return may be approved depending on the condition of the product.
For change-of-mind returns:
Because frames are fragile, customers must securely pack return parcels.
The following products are generally not eligible for change-of-mind returns:
This does not remove your right to contact us if the product arrives damaged or materially different from the confirmed order.
Eligible products may be exchanged for:
Subject to availability.
Any applicable:
will be communicated before the exchange is processed.
Once an approved return reaches us, our team will inspect the product.
If approved, the refund will be processed using an available refund method.
Please allow approximately:
5–10 working days
after approval for processing.
Actual processing time may depend on the payment method or banking provider.
Original delivery charges are generally non-refundable for change-of-mind returns.
However, if the return is required because:
we will provide an appropriate resolution.
Orders may be cancelled before production or dispatch.
Cancellation may no longer be possible once:
Custom orders cannot normally be cancelled once production has begun.
ZAUQ FRAMES reserves the right to refuse returns involving:
Contact our support team:
Email: zauqframes@gmail.com
WhatsApp: 03106020052
Always include your Order Number.
